TRANS ASIA NOW EQUIPPED WITH CRM SOFTWARE
Trans Asia Shipping Lines cargo customers' activities
and concerns can now be tracked and managed effectively
with the newly installed Customer Relations Management
(CRM) software. Excusively designed and customized by
Advanced Design Technologies for Trans Asia use, the CRM
software features clientele complete profile – his
views, preferences, future plans, , transaction records
and pricing. Each client's specific needs can be continuously
supported by Trans Asia so that savings, efficiency and
better quality service are created.
With the newly installed CRM, clients can be further assured
of seamless and exceptional service delivery as each transaction
is encrypted into the software's networked relationship
memory. The CRM has a built-in escalating feature for
unresolved concerns that will prompt managers for immediate
resolution within a given period of time.
Currently used for Cebu clientele, the company's Marketing
Department will be including all other customers from
outports as well in the future. This is how much Trans
Asia values customer relations by providing total solutions
for all your shipping needs.
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