Passage:

1. Where can I view Passage Fares for different destinations?
- You may download current Passage fares by sending an email to passage@transasiashipping.com.


2. Where can I view Cargo tariffs for different destinations?
- You may download current Cargo tariffs by sending an email to cargo@transasiashipping.com.

To request for a specific cargo rate for a certain shipment, you may email us at starsy@transasiashipping.com with complete information such as the kind of cargo, quantity, destination, volume (length, width and height) and / or weight (in kilogram).


3. Where can I get your Vessel's Schedule?
- Found on the right hand side of our Home Page is our Daily Schedule. For our monthly schedule, you may download it by sending an email to schedules@transasiashipping.com. Schedule may change though without prior notice and it is best to check our Home Page for the most current one.


4. Where can I get a list of your Ticket Outlets?
- Found on the middle area of the Home Page, click the Destination (places) you are interested in. On the right hand side, you will see a partial list of Ticket Outlets. Click “Complete list of Outlets” found on the lower right hand side to access the current list of Ticket Outlets, their addresses and contact numbers. You may also click “Travel” under Home Page and repeat the same procedure.


5. Can I make reservation online?
- Our website is not yet equipped with online reservation but you may email us your complete travel itinerary so we can reserve it for you. Under Home Page, click Customer Service and answer the Online Contact Form. Under topic Subject, choose Reservation. We accept requests for reservation for departures of at least 3 working days from booking date. Our customer service staff will reply through email a confirmation of your reservation details.


6. Can I still make changes to my reservations?

- Yes, you may make changes as long as your request comes in at least 3 working days from your preferred departure date.


7. Where can I pick up and pay for the tickets I reserved?
- You may purchase your reserved tickets at Cebu Main office, SM Cebu ticket outlet and Terminal 3 Cebu Pier ticket outlet. You may also arrange to have your tickets picked up at our authorized Provincial agencies or Provincial branch.


8. Can I have my passage tickets delivered?
- For ticket delivery, we recommend you contact Buy Ticket Direct outlet at telephone number (032) 412-5700.


9. What do I do if I lose my tickets?
- Under Passage Terms and Conditions found at the back of our passage ticket, lost tickets cannot be replaced. You may report the lost ticket though so unscrupulous persons cannot use it. Should you find the tickets at a later date, you may have it refunded or revalidated at the nearest ticket outlet as long as ticket is still complete and within the validity date.


10. Where can I find the schedule for different destinations?
- Under Home Page, there are 9 destinations found in the middle. You may click preferred Port to access the schedule, passage and cargo rates, as well as a wealth of information related to the particular destination.


11. What are the different accommodations available on board?
- There are four (4) types of accommodation on all Trans Asia vessels. The highest class is the Presidential Suite room, followed by Cabin, the Tourist and the 2 nd Class non-aircon accommodation.

The Presidential Suite room is normally sold on a per room basis, ranging from good for two (2) to three (3) passengers inside the room. Suite rooms have complete amenities such as individual reading lamp, personal refrigerator, closet, toilet and bath, television set and DVD player, private intercom, and on some vessels, a personal butler and a private verandah with coffee table and 2 chairs.

Cabin rooms are designed for small families or groups with a choice of good for 2 to 8 passengers in a room. This is sold on a per passenger basis with amenities such as toilet and bath, television set and half curtains for privacy.

Tourist accommodations are airconditioned cubicles in groups of 2 to 8, with individual reading lamp, curtains for privacy and telivision set featuring in house featured movies.

2nd class non aircon accommodation is designed for those who want to enjoy the fresh sea breeze. Television sets are strategically located featuring in house featured movies.


12. Do I need to make a reservation?
- Reservation is encouraged specially when booking Presidential Suite and Cabin rooms since these are limited accommodations. We accept reservations over the telephone and via the Online Contact form in our website.


13. Can I buy my ticket on the day of departure?
- Yes, you can buy your ticket on the day of departure though it is recommended that you secure your tickets in advance to beat the traffic at night and avoid long lines at the ticket counter.


14. How many days in advance can I buy my ticket?
- You may purchase your tickets as early as 1 month in advance.


15. What time should I be at the pier to board the vessel?
- Be at the Terminal or pre-boarding area at least two (2) hours before scheduled departure. Pay the Terminal fee and submit your baggage for inspection at the Xray machine. Proceed to the check in counter to confirm your cot allocation. Present your terminal ticket upon entering the holding area and wait for boarding announcements. You will then be transported by the CPA shuttle bus from the Terminal to the vessel (in areas where applicable).

Your cot allocation is no longer a guarantee should you not have yet checked in thirty (30) minutes before scheduled departure.


16. What is the allowable baggage that I can bring on board?
- A free baggage allowance of 0.03 cubic meter or equivalent to 30 kilos is granted to 2 nd class and tourist passengers. Presidential suite room and cabin passengers have double allowance in terms of quantity but not in size. Minors' allowance is half in size that of an adult. Baggage in excess of allowance will be deemed as cargo and will be treated as such and charged accordingly.


17. What should I do if I have excess baggage?
- You will be referred to the purser for issuance of a bill of lading and settlement of freight charges.


18. What are the things that I cannot bring on board?
- Items considered as dangerous and detrimental to the safety of other passengers and of the Vessel must not be carried in passenger's bagagges. Examples of these dangerous items are compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, bags with installed alarm devices, oxidising materials, posionous and infectious substances and the like.


19. Can I bring along my pet dog / cat with me?
- Yes, you may bring your pet dog or cat on your trip but it must be placed in a kennel or secure cage preferably with a lining for the litter. You must secure a bill of lading, permit from Bureau of Animal Industry and pay for sea freight charges. The kennel will be placed along the aisle identified to be well ventilated for such cargo.


20. Can I bring fighting cocks with me?
- Yes, you may bring fighting cocks on your trip but it must be placed in a box or “bayang”. You must secure a permit from Bureau of Animal Industry and pay for sea freight charges in excess of 2 heads of fighting cocks. Fighting cocks will be palced in an area identified by Vessel Officer for such cargo.


21. I'm pregnant. Can I be allowed to take the trip?
- Yes, you can, as long as you present a medical certificate (date of medical examination should be at least 5 days prior departure) and sign a waiver attesting to your fitness to undertake sea travel. Otherwise, you may be denied boarding.

22. My mother is sick. Do you accept sick passengers?
- Yes, we accept sick passengers for as long as the condition is not contagious and detrimental to other passengers' safety and well-being. A medical certificate (date of medical examination should be at least 5 days prior departure) attesting to fitness to undertake sea travel is a must otherwise Carrier reserves the right to deny boarding.

Non-ambulatory cases, especially those with life support should be accompanied by a licensed nurse / doctor companion. Passengers with oxygen must bring enough supply to last for the whole duration of the trip.

23. My father is on a wheelchair. How do we make arrangements for a comfortable travel?
- You may get in touch with our Cebu Main Office or Provincial Agency at least 2 working days to inform us of the passenger's special condition. Contact numbers can be found on Travel section of our Main page for each place.


24. How do I get to know your latest updates or promotions?
- You can check out our website directly under Home Page to access Updates and Ongoing Promotions.  We also send out Newsletter to all those who have sent queries / feedback should we have new promotions and other exciting offers.


25. How can I avail of discounted fare?
- Click under Home Page Promotions area to refer to discounted fares info.


26. Is there a surcharge if I don't push through with my trip?
- A surcharge of 10% based on basic regular fare is applied for refund prior departure and 20% if after departure.

28. What are Value Meals and how can I avail of it?
- Value meals are satisfying dinner meals, freshly cooked and served hot on board. At only Php 45 , it composes of 1 ½ cups rice, 1 main dish viand, a side dish and a free drink. Value meals take away the hassle of buying food on the way to the boat or eating unappetizing cold “baon”.

You may purchase a Value Meal coupon when you buy your ticket or at Terminal 3 Cebu outlet. Claim your Value Meal at Triton's Resto Bar onboard.


29. Do you have free shuttle service?
- Click under Home Page Other Services to refer to free shuttle bus pick up point and time.


30. Can I still upgrade my ticket once on board?
- Yes, you can have your ticket upgraded on board. Approach any deck attendant at the Information Counter to inquire for availability of higher accommodations.


31. I'm interested to operate a ticket outlet. How do I apply?
- You may contact our Passage Manager at (032) 2546491 or email us at starsy@transasiashipping.com.

If you need help or have more questions, please feel free to contact us and we will be more than happy to serve you.

With TRANS ASIA, talagang “At Home ka sa Biyahe”!